Shipping policy

Shipping Policy

Order Processing

We aim to dispatch all orders within 1-2 business days (Monday to Friday).

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be longer during busy periods, including product launches, sales events, public holidays, and peak wedding season.

United Kingdom

Standard Shipping

2-4 Business Days
£4.95

Please allow 2-4 business days after dispatch for delivery.

United States

Standard International Shipping

5-10 Business Days
Shipping rates calculated at checkout.

Express International Shipping

3-5 Business Days
Shipping rates calculated at checkout.

Please note that import duties, taxes, and any customs charges are the responsibility of the customer unless otherwise stated at checkout.

Europe

Standard International Shipping

5-10 Business Days
Shipping rates calculated at checkout.

Please note that local import duties, VAT, and customs fees may apply depending on your country and are the responsibility of the customer.

Rest of World

International Shipping

Shipping rates are calculated at checkout based on destination and parcel weight.

Estimated delivery times vary by location and carrier.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

If you cannot find your shipping confirmation email, please check your spam or junk folder before contacting us.

Delivery Delays

While we work hard to ensure your order arrives on time, delivery dates are estimates and cannot be guaranteed.

Delays may occur due to:

Customs processing
Severe weather conditions
Postal service disruptions
Peak seasonal demand

We recommend placing orders for weddings, bridal events, and special occasions well in advance.

For wedding-related orders, we recommend allowing:

An additional 5 business days for UK deliveries
An additional 10 business days for international deliveries

Incorrect Shipping Information

Please ensure all shipping information is entered correctly at checkout.

We cannot be held responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses provided by customers.